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BREAKING: Secret Shopping the Bob Lasher ‘88 Advancement Division
Beyond the internal stories of temper tantrums, disorganization and silly turf battles, let’s look at the College’s fundraising disaster (here, too) from the perspective of people on the receiving (or giving) end: prospective donors who deal with Bob Lasher ‘88 and his ever-revolving team. Read with care the thoughtful depiction below by a wealthy alumnus who spent time with Lasher after having met with people in the Advancement office. It recounts part of the reason why Phil Hanlon’s capital campaign is still only on the horizon well into his fifth year in Hanover.
In my own business we use secret shoppers who go through the sales process and report back on what it is like to be treated as a customer. That’s where the rubber hits the road, and if Phil and the Trustees have any faith in Lasher after reading this vignette, well, heaven help us and the College.
By the way, this donor did not approach the Advancement office as a secret shopper. She only contacted Dartblog after the dispiriting experience of dealing with Bob Lasher ‘88:
Note also Lasher’s depiction of Phil Hanlon’s unvarnished vision for the College. Reduced to its essence, Phil has no more imagination than to turn Dartmouth into Michigan-on-the-Connecticut. And he does not care if today’s students, faculty and alumni disagree with his plodding ideas.
We are in big trouble as long as Phil and his team are in town.
Addendum: An active alumnus writes in:
I wouldn’t know Bob Lasher if I tripped over him. I am over at Centerra easily a couple of dozen times a year and in group meetings, and Lasher can’t be bothered with low-class peons like me who help get him more givers than almost any other class (over $1M)
I was barely an agent back in the Carrie Pelzel era, and she gladhanded me with the best of them. We have 10 top givers in our class that are supposed to be courted by the elite of the fundraising team, and if you asked me, I would say they do nada. Advancement is an area that needs a change a lot faster than Parkhurst, and almost as fast at the 22-person PR group.
Addendum: Lasher’s sales technique, if it can be called that, would be cited in a Tuck class as a model of what not to do. How many fundraising faux pas did he make in his interaction with a potentially significant donor? Hint: It’s not always about you, Bob.
August 14, 2013
Breaking: Of Crips and Bloods and Memories of Ghetto Parties
History repeats itself, first as tragedy and then as farce, or sometimes it just repeats itself. From the New York Times on November 30, 1998: At Dartmouth College, white students at a ”ghetto party” dressed…
June 25, 2013
Dean of the College Charlotte Johnson’s War on Students Part (2/2)
Part 1, Part 2 Today’s post again recounts the events that befell the Freshman. However, the content of the Hanover Police department report reproduced in this space yesterday is supplemented by information from my own…
October 18, 2009
When Love Beckoned in 52nd Street
We were at San Francisco’s BIX last evening, enjoying prosecco, cheese, and a bit of music. A full year of inhabitation in Northern California has unraveled to me no decent venue for proper lounging, but…
October 9, 2009
D Afraid of a Little Competish
So our colleague and Dartblog writer Joe Asch informed me that the D has rejected our cunning advertising campaign. Uh-oh. The Dartmouth is widely known as a breeding ground for instant New York Times successes,…
September 4, 2009
How Regents Should Reign
As Dartmouth alumni proceed through the legal hoops necessary to defuse a Board-packing plan—which put in unhappy desuetude an historic 1891 Agreement between alumni and the College guaranteeing a half-democratically-elected Board of Trustees—it strikes one…
August 29, 2009
Election Reform Study Committee
If you are an alum of the College on the Hill, you may have received a number of e-mails of late beseeching your input for a new arm of the College’s Alumni Control Apparatus called…
- The Dartmouth College Case
- 2007 Trustee Election
- Dartmouth Constitution
- Sunday Morning Sinatra
- The Indian Wars
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